Roadside assistance services either due to an accident or due to a mechanical breakdown outside the geographical area of Cyprus

It is important to know that your Motor Insurance Policy offers coverage for third party damages ONLY while outside the geographical area of Cyprus. This means that we do not pay for own damages to your vehicle.

In addition, we are letting you know that the roadside assistance service is not offered while outside the geographical area of Cyprus.

For your own convenience, bear in mind that the company has engaged in collaboration with external providers regarding the service of Road Assistance (at your own expense) thus before you depart, we urge you to call 25 661607 (Limassol) to inform about your intentions. You will be asked for the country of destination and the duration of your trip.

• In case you are involved in an accident, (within the Greek territory) regardless of your liability/negligence, you should contact IMPERIAL CLAIMS SERVICES, at the following telephone numbers, giving the details of the Insurance Company, the vehicle, and your insurance policy number.
  • Syggrou Avenue, 253,
  • 17122 Athens
  • Telephone No. 00302109426352
  • Fax No. 00302109426202
  • Email 
    • imperial@imperial.gr 
    • claims@imperial.gr 

• In case you are involved in an accident, (outside the Greek territory), please follow the link so that be informed regarding the contact info of our correspondents in the EU.

• In case you will need the roadside assistance services either due to an accident or due to a mechanical breakdown, you should call +35725661607 giving the details of your vehicle, and location. 

As mentioned above your Motor Insurance policy does not provide you with free road assistance coverage outside the geographical area of Cyprus, therefore you will have to pay the cost of this service by yourself. Please note that in most cases this service is prepaid by Credit Card. In case of a service call cancellation the charge is non-refundable.

Also note, that all charges are in euros and are per towing. In case of carrying a trailer, the charge will double.

Towing charges apply from the point of loading.

The below pricelist refers to supplementary services. Supplementary services are considered: Finding accommodation and/or vehicle and/or specialized workshop and/or vehicle rental office and/or repatriating a vehicle and/or securing a vehicle etc. All costs of supplementary services as well as repatriation (Ferry and toll costs) will be covered by the customer.